Frequent questions

Important things to know

We have collected frequently asked questions from our customers. If you do not find the answer here, contact us by email at info@dedecouture.com or call us at +390831528009 service active from 09:00 to 14:00 from Monday to Friday. You can also contact us on WhatsApp

FAQ

Customers asked:

Do the sizes of vintage dresses match today's sizes?

In some cases not. The size scale of some brands may have changed over time. For this reason, carefully check the measurements in centimeters in the description, to choose your vintage clothing item with certainty. Read more

How are measurements taken for each item?

All measurements are taken on a work surface with a tape measure. Read more

How long does it take for my order to arrive at home?

Deliveries in Italy and Europe in approximately 1-3 working days, for orders placed from Monday to Friday by 11.59 pm, rest of the world 3-5 days. For islands, little-served locations and remote areas, delivery can take place in approximately 2-4 working days. In non-EEC countries, delivery times may vary from 1 to 5 working days depending on the place of destination and customs. Read more

Which courier will my package be sent with?

Shipments to Italy are free, carried out by DHLUPSSDA. Deliveries in the world are free for orders over €200 made by FedExRead more

Can I return a purchased item?

Yes, you can return your purchased items, and receive a refund, if the size is incorrect or if the item is different from the description. Read more

Where do vintage and second hand clothing, bags or accessories come from?

Our vintage and second hand garments come either from private collections or from companies specialized in the marketing of vintage clothing, bags and accessories.

Can i sell vintage clothing with you?

No sorry, at the moment this service is only available for Italy.

Contact us for other questions